Refund Policy
Our transparent refund and cancellation policy ensures you understand your rights when using Robust Softech services. We're committed to fair and clear terms.
Last updated: January 2025 | Applies to all services globally
Refund Eligibility
Understanding when and how refunds are processed for our services
Full Refunds
Available in specific circumstances
- Service not yet started
- Technical issues on our end
- Service cancellation within 24 hours
- Force majeure circumstances
Partial Refunds
Calculated based on work completed
- Work partially completed
- Client-initiated cancellation
- Scope changes requested
- Delays due to client factors
No Refunds
Services that cannot be refunded
- Completed deliverables
- Third-party costs incurred
- Consultation time used
- After 30 days of payment
Refund Process
Step-by-step process for requesting and receiving refunds
Submit Request
Contact us with refund reason and details
Review Process
We review your request within 3-5 business days
Approval
Refund approved and processed if eligible
Payment
Refund credited to original payment method
Service-Specific Refund Policies
Different refund terms apply based on the type of service provided
ISO Certification Services
- Before Audit:100% refund if cancelled 7+ days prior
- During Audit:Partial refund based on progress
- After Certification:No refund available
Consulting Services
- Before Start:100% refund if cancelled 24+ hours prior
- During Service:Pro-rated refund for unused time
- Completed Sessions:No refund for used time
Cancellation Policy
How to cancel services and what to expect
Cancellation Timeline
- 24+ hours notice:Full refund available
- Less than 24 hours:50% refund
- Same day:No refund available
Cancellation Fees
- Processing fee:₹500 or $7 USD
- Third-party costs:Non-refundable
- Bank charges:Deducted from refund
Refund Timeline
How long it takes to process and receive your refund
Processing Time
3-5 business days
From request submission to approval
Payment Method
Original payment method
Credit card, bank transfer, or digital wallet
Bank Processing
5-10 business days
For the refund to appear in your account
Exceptions & Special Cases
Circumstances where standard refund policies may not apply
Force Majeure
Natural disasters, government actions, or other events beyond our control may affect refund eligibility.
- Natural disasters
- Government regulations
- Infrastructure failures
- Pandemic-related restrictions
Dispute Resolution
If you disagree with our refund decision, we offer multiple resolution options.
- Internal review process
- Mediation services
- Customer support escalation
- Legal recourse options
Questions About Refunds?
Our customer support team is here to help with any refund-related questions
Refund Inquiries
refunds@robustsoftech.com
Company Address
F-195, Second Floor, Industrial Area Phase 8-B, Sector 74, Mohali, India 160055
This Refund Policy was last updated on January 2025 and is reviewed regularly to ensure compliance with Indian consumer protection laws and regulations.